Have you tried a 4 second or 40 second reset? ( How to Reset a My Cloud Device) Have you tried using a different Ethernet cable to connect the My Cloud to the local network router (or switch)?ĭid you change anything else recently on your local network (like change broadband providers)?Ĭan you access the My Cloud Dashboard? Does the network router’s administration page (DHCP server) indicate handing out an IP address to the My Cloud? What troubleshooting steps have you tried?
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